REFUND POLICY

Returns Guarantee
If for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart you must return it to us in its original condition within 60 days of receipt for a prompt replacement, exchange or refund. Should the unit be damaged or scratched a deduction will be made to your refund.

Refunds, replacement and exchanges: A refund, replacement or exchange will be processed within 7 working days of receipt of the returned item(s) by Ionovate. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.

Please note, in all instances Ionovate shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure
Ionovate takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or complaints. If email is too impersonal, we encourage you to phone us on 0870 1608 124 (local rate) or +44 (0)1425 638169 (national rate), where our customer support team will gladly be of assistance.